Refund and Cancellation Policy

Effective from 10 October 2026

This policy applies to payments for XaiMind paid plans. It is part of our Terms and Conditions.

In short: XaiMind is a digital software service (SaaS). Plan payments are final and non-refundable once the plan is active. The only exceptions are payment errors described in section 3.

1. Why we do not give refunds

  • Digital access, used immediately. A plan gives you instant access to software features and predictions. Once access starts, it cannot be returned or taken back.
  • We do not guarantee results. XaiMind gives statistical estimates. We never claim 100% accuracy, or that you will win, rank, or profit. The price pays for the software and its AI processing, not for any outcome.
  • It is not a game or a contest with stakes. You do not pay to enter any contest. So a rank, a result or a match outcome you did not like is not a ground for a refund.
  • Real cost for every use. Each prediction and each AI-built team uses computing resources that we pay for as soon as you use them.

2. What you are buying and cancellation

A plan is for a fixed period (for example a day or a month). Unless the app clearly says otherwise when you buy, a plan does not renew automatically, so there is nothing further to cancel once the period ends. If the app ever offers an auto-renewing plan, it will say so clearly before payment and explain how to cancel future renewals.

3. Payment errors we do fix

These are corrections of mistakes, not refunds for service:

  • Duplicate payment: you were charged more than once for the same plan. We refund the extra amount.
  • Payment taken but plan not activated: we first try to activate your plan. If we cannot do so within 2 working days, we refund in full.
  • Unauthorised payment: you tell us promptly and we confirm it was not made by you.
  • Service down for a long time because of a fault on our side: instead of a refund we extend your plan for the time lost.

4. How to report a payment error

Write to [email protected] within 7 days of the payment. Please include the email on your account, the Razorpay payment ID, the date and amount, and what went wrong. We will reply within 5 working days.

5. How corrections are paid

Approved refunds go back to the same payment method used to pay, through Razorpay. Banks and payment providers usually take 5 to 7 working days to show the money. We cannot control their timing.

6. Rewards

Rewards from the reward programme are free benefits. They are not bought, so no refund or exchange applies to them.

Questions: [email protected].